By Toochi Ejiofor
Edited by Bababunmi Agbebi
Ikeja Electric has commenced refunds for customers who purchased prepaid meters under the Meter Asset Provider (MAP) scheme.
The development follows directives from the Nigerian Electricity Regulatory Commission (NERC) on the reimbursement of eligible MAP customers. Under the MAP framework, customers paid for the installation of prepaid meters through approved Meter Asset Providers.
The refunds are not paid as physical cash or direct bank transfers. Instead, eligible customers receive the reimbursement as monthly energy credits applied to their electricity vending transactions or through dedicated refund tokens sent to their registered phone numbers and email addresses.
Customers can check their refund eligibility and track their payments through Ikeja Electric’s official MAP refund portal. By entering their prepaid meter or account number, customers can access details including the original meter cost, monthly refund amount, total amount credited, number of completed installments and the date of the last refund.
For customers receiving refund tokens, the token may either be automatically applied during an electricity purchase or sent separately via SMS. Customers who receive a dedicated 20-digit refund token can enter it into their Customer Interface Unit (CIU) in the same way as a regular electricity token to load the corresponding energy credit.
However, customers whose MAP-purchased meters do not display refund information on the portal may need to have their records updated by Ikeja Electric.
Customers experiencing difficulties with their refund or loading their credits are advised to contact Ikeja Electric’s customer service channels.
You may be required to provide documents such as your original meter installation receipt, proof of MAP payment and valid identification to enable your customer profile to be verified and updated for subsequent refund cycles.
